IT Dude Describes Adventures On The Job, Faith In Humanity Dwindles

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mattstaff
Mar 30, 2021 2:00 PM EDT

Just in case you weren't already aware, folks working IT end up dealing with all kinds of catastrophically clueless customers. Some are certainly in a league of their own. This dude's brief yet vivid description of dealing with some IT absurdity might be enough information to convince you to never pursue a career in the IT industry. 

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  • 01
    Font - r/talesfromtechsupport + Join u/rocketsprocket21 · 22h 1 IT adventures that really butters your muffins Medium Takes call: How can I help you Customer: I can't get my screens to work, they are all black. I took my laptop home and the battery died over the weekend. Me: Okay no problem. Are you currently working from home are you are in the office?
    via u/rocketsprocket21
  • 02
    Font - Customer: l'm in the office today, nothing works, everything is (goes on tangent) Me: l'll assist you with all your issues. Are you currently connected to a docking station? Checks VPN - VPN is good runs gpupdate, sfcscannow, checks software updates (Needs a million of them) Informs customer: It does look like there are quite a few updates to install, this will take some time. Is there anything else you can do in the meantime while I work on this in the background?
    via u/rocketsprocket21
  • 03
    Font - Customer: (Begrudgingly sighs) I suppose I can, l'm working off my iPad, I really need you to get this fixed ASAP. Me: No problem, I'll work on these issues as fast as possible. Informs the customer on the steps l'm taking and how long they will take About 30 minutes goes by, updates are still installing, multiple PC restarts have taken place, and the customer is getting extremely antsy Customer: Any progress, I needed you to fix this like yesterday
    via u/rocketsprocket21
  • 04
    Font - Me: I'm still working on the issues, we will have to perform a few more restarts for the updates to install properly. Once those are complete we will also have to disassemble the docking station and power cycle it since the other monitors are not displaying properly Customer: Oh my god you are slow, just fix this already Me: ..... ... "about 50 minutes into the call, technically making progress so it's not an escalation" Okay, I need you to restart your machine, connect it to the docking
    via u/rocketsprocket21
  • 05
    Font - Customer: What the my screens are all still black, you didn't fix it. Oh wait, I see the taskbar on all the screens but they are all still black. Me: Explains that our version of Bomgar blacks out the screen to protect the customer's privacy Customer: Oh..., Okay, that's still dumb though. Also why did my font change, what did you do with those updates, the text looks different I don't like it Me: Verified everything else is running as it should, it is.
    via u/rocketsprocket21
  • 06
    Font - It could have been due to the software updates, I can take a look into the font settings and change them for you Customer: No it's fine, you took long enough. "hangs up" Me sighing in the background. No problem, glad I fixed all of your problems but now you want to get how the text looks on your screen. over Sounds like some afternoon drinking is in store.
    via u/rocketsprocket21
  • 07
    Font - Edit for context - First off, thank you for the overwhelming support! I wrote the above post in a bit of a fit of rage to vent. I'm in T1 Help Desk, so there are a lot of things outside of my scope. Unfortunately the phone filtering system is horrendous, and my department is often told to troubleshoot as best as possible regardless then escalate once you've reached a point where you're not making progress. Since I was technically making progress I stuck with the call. I fully understand m
    via u/rocketsprocket21

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